FAQ
Created by a queer couple in Florida, this is more than a brand — it’s a movement. We design gender-affirming essentials that support real lives and real transformations, made in FDA-registered facilities and rooted in the principles of equity, inclusivity, and pride. Trusted by the trans community. Made for us, by us.
Shipping & Delivery
Yes. There are no signs or descriptive text on the outside.
We can ship packages to a post office box. This includes UPS locations, FedEx locations, or any other location that can accept packages on your behalf.
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Customer Service
Our taping products (such asPro Precut Chest Binding Tape,NewEve Easy Tuck 2 Pre-Padded Tucking Tape) are designed for single-use only to ensure a hygienic, smooth, and secure fit. Do not reuse them or apply them to injured areas.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
We strive to provide you with products you fall in love with but we understand that sometimes things just don’t work out.
- Merchandise must be returned in its original packaging, with all packaging materials intact.
- To be eligible for a refund, all items must be unused and in sell-able condition, with all packaging intact, instructions included, and packaged the same as they were received. Items received without all packaging will not be eligible for a refund.
Unused merchandise is eligible for a refund within 14 days of purchase. All returns must meet the following conditions:
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
To ensure quality, our 30-day warranty covers manufacturing issues with proof of purchase. However, it doesn't extend to accidental breakage, everyday wear, or misplacement.
For specific issues, please contact us by email.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.